Terms & Conditions

Last updated: 30 October 2026

Welcome to Ease Naturals. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products offered by MCOMM INTERNATIONAL d.o.o., operating under the brand name Ease Naturals ("Ease Naturals", "we", "us" or "our").

By accessing our website or placing an order, you agree to these Terms and Conditions.

Nothing in these Terms excludes or limits your statutory consumer rights under applicable law.

Please read these Terms carefully before using our website or purchasing our products.

1. Company Information

Ease Naturals is operated by:

MCOMM INTERNATIONAL d.o.o.
Ob potoku 64
1291 Škofljica
Slovenia

Company Registration Number: 9927581000
VAT Number: SI26634538
Email: support@easenaturals.com

2. Scope of These Terms

These Terms and Conditions apply to orders placed through our online store and contracts entered into between MCOMM INTERNATIONAL d.o.o. and our customers.

Our store serves customers in the United Kingdom and may also accept orders from other eligible locations.

For customers residing in the United Kingdom, all applicable mandatory UK consumer protection rights remain in effect.

Where mandatory consumer protection laws apply, these Terms will not override or restrict those rights.

3. Eligibility to Use Our Website

By accessing our website or placing an order, you confirm that:

• You are at least 18 years old or have the permission of a parent or legal guardian;

• The information you provide is accurate, complete and up to date;

• You are legally capable of entering into a purchase contract; and

• You will not use our website for fraudulent, unlawful or abusive purposes.

We reserve the right to refuse access to our services or cancel orders where reasonably necessary and permitted by law.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate and up to date.

However, minor differences in packaging, product appearance, colour or design may occur, provided these do not materially affect the product's essential characteristics or quality.

We reserve the right to:

• Modify or discontinue products;

• Update product descriptions and information;

• Correct obvious pricing, spelling or technical errors; and

• Refuse or cancel orders where legally permitted.

Any changes will not affect your statutory rights or existing contracts, except where permitted by applicable law.

All products must be used in accordance with the instructions provided on their packaging or accompanying materials.

5. Orders and Contract Formation

Products displayed on our website are generally invitations for customers to place an order.

When you submit an order through our checkout, you make an offer to purchase the selected products.

After placing an order, you will normally receive an order confirmation by email.

Unless otherwise expressly stated during checkout or in our communications, a binding purchase contract is formed when we accept your order or dispatch the products.

We may refuse or cancel an order where:

• There is reasonable suspicion of fraud or misuse;

• An obvious pricing or technical error has occurred;

• A product is unavailable;

• Payment cannot be successfully processed; or

• Another lawful reason justifies cancellation.

If we cancel an order after payment has been collected, we will refund the applicable amount using the original payment method.

Where required by law, we will provide the relevant contractual information and confirmation on a durable medium, such as email.

6. Prices and Payment

Prices displayed for customers in the United Kingdom are generally shown in British Pounds Sterling (GBP, £).

Where required by law, prices displayed to consumers include applicable VAT and other mandatory taxes.

Any additional shipping charges or other applicable fees will be clearly displayed before you complete your purchase.

Available payment methods are shown during checkout and may vary depending on your location and the payment services available.

Payments are processed through authorised payment service providers.

We reserve the right to modify prices, discounts and promotional offers for future purchases at any time.

Price changes will not retroactively affect orders for which a binding purchase contract has already been formed.

Where additional import charges, customs duties or other fees may apply, we will provide the information required by applicable law before the purchase is completed.

7. Shipping and Delivery

Orders are generally processed and dispatched within 2 business days after successful payment and order processing.

Our usual estimated delivery time is up to approximately 10 business days, depending on the delivery destination and circumstances.

Delivery estimates are not guaranteed delivery dates unless expressly agreed otherwise.

Occasional delays may occur due to:

• Shipping carrier delays;

• Customs processing or inspections;

• Severe weather conditions;

• Incorrect or incomplete delivery information;

• Government or regulatory actions; or

• Other circumstances beyond our reasonable control.

We will make reasonable efforts to keep customers informed of significant delivery delays.

Your statutory rights regarding late or failed delivery remain unaffected.

Unless a different arrangement is expressly agreed, the risk of loss or damage to goods generally passes to you when you or a person nominated by you physically receives the goods.

8. Cancellations, Returns and Refunds

Returns, cancellations and refunds are governed by our Return & Refund Policy, which should be read alongside these Terms.

Customers purchasing products online in the United Kingdom generally have a statutory right to cancel an eligible distance-selling contract within 14 days of receiving their goods, subject to applicable legal exceptions.

In addition to these statutory rights, we offer a voluntary 30-Day Money-Back Guarantee, subject to the conditions described in our Return & Refund Policy.

For eligible returns under our voluntary guarantee, customers are generally responsible for return shipping costs unless the return is due to a faulty, damaged, incorrect or otherwise non-conforming product.

Certain sealed products may be excluded from the statutory cancellation right if their protective seal has been removed after delivery and they are unsuitable for return for health protection or hygiene reasons, where permitted by law.

These exceptions do not affect your statutory rights in relation to faulty or non-conforming products.

For detailed information, please refer to our Return & Refund Policy or contact:

support@easenaturals.com

9. Statutory Consumer Rights

Customers purchasing goods in the United Kingdom are protected by applicable consumer protection legislation, including the Consumer Rights Act 2015.

Under applicable law, goods must generally be:

• Of satisfactory quality;

• Fit for their intended purpose; and

• As described.

Where goods fail to meet these requirements, customers may be entitled to statutory remedies.

These may include:

• A full refund where the short-term right to reject applies;

• Repair or replacement where appropriate;

• A price reduction; or

• A final right to reject, subject to the applicable legal conditions.

The Consumer Rights Act 2015 generally provides a 30-day short-term right to reject faulty or non-conforming goods, subject to statutory conditions and exceptions.

Additional statutory rights may apply beyond this period.

Our voluntary guarantees and return arrangements are provided in addition to, and do not replace or restrict, your statutory consumer rights.

10. Food Supplements and Health Information

Some products sold by Ease Naturals are classified as food supplements.

Food supplements are intended to supplement a normal diet and are not a substitute for a varied, balanced diet and a healthy lifestyle.

Customers should:

• Follow the recommended dosage instructions;

• Not exceed the recommended daily intake;

• Keep products out of reach of young children;

• Store products according to the packaging instructions; and

• Check the ingredients and other relevant information before use.

Information provided on our website is intended for general product information purposes and should not be considered professional medical advice, diagnosis or treatment.

Our food supplements are not intended to diagnose, treat, cure or prevent diseases.

If you are pregnant, breastfeeding, taking medication, have an existing medical condition or are uncertain whether a supplement is suitable for you, consult a qualified healthcare professional before use.

All nutrition and health claims relating to our products are subject to applicable UK legislation and regulatory requirements.

Nothing in these Terms excludes liability or restricts statutory rights where a product is unsafe, faulty or otherwise fails to comply with applicable law.

11. Intellectual Property

Unless otherwise stated, the content available on our website, including:

• Brand names and logos;

• Product names;

• Photographs and images;

• Videos;

• Graphics and illustrations;

• Written content;

• Website design and layout; and

• Marketing materials;

is owned by MCOMM INTERNATIONAL d.o.o. or used under appropriate permission or licence.

You may not reproduce, distribute, modify, commercially exploit or otherwise use our intellectual property without prior written authorisation, except where permitted by applicable law.

Unauthorised use of our intellectual property may result in appropriate legal action.

12. Acceptable Use of Our Website

You agree not to use our website to:

• Violate any applicable law or regulation;

• Attempt to gain unauthorised access to accounts, systems or data;

• Bypass or interfere with website security measures;

• Introduce viruses, malware or other harmful code;

• Engage in fraudulent or abusive activity;

• Impersonate another individual or organisation; or

• Use automated systems in a manner that unlawfully accesses, disrupts or places unreasonable demands on our website.

We may take reasonable measures to protect the security and integrity of our website and services.

13. Liability

We are responsible for fulfilling our legal obligations under applicable law.

To the extent permitted by law, we are not responsible for losses or damages arising solely from improper, unlawful or unauthorised use of our products or website, where such losses are not attributable to a breach of our legal obligations.

Nothing in these Terms excludes or restricts liability where such exclusion or restriction would be unlawful.

In particular, nothing in these Terms limits or excludes liability for:

• Death or personal injury caused by negligence;

• Fraud or fraudulent misrepresentation;

• Breach of statutory consumer rights where those rights cannot lawfully be excluded; or

• Any other liability that cannot legally be limited or excluded.

Your mandatory consumer protection rights remain unaffected.

14. Privacy and Data Protection

We process personal information in accordance with our Privacy Policy and applicable data protection legislation.

Our Privacy Policy explains:

• What personal information we collect;

• How and why we process it;

• When information may be shared;

• How long information is retained;

• How we protect personal information; and

• Your rights under applicable data protection laws.

Depending on the circumstances, relevant legislation may include the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the EU General Data Protection Regulation (EU GDPR).

For privacy-related enquiries, please contact:

support@easenaturals.com

15. Third-Party Services and Shopify

Our online store is powered by Shopify, which provides the technical infrastructure supporting our e-commerce operations.

Certain features of our website and services may be provided by independent third-party providers.

These may include:

• Payment processing services;

• Shipping and logistics services;

• Analytics services;

• Customer support services; and

• Other technical or operational services.

Where third-party providers independently process personal information, their respective privacy notices may also apply.

We remain responsible for our own contractual and statutory obligations to customers.

16. Governing Law

These Terms and Conditions and contracts entered into with us are generally governed by the laws of the Republic of Slovenia, subject to applicable mandatory consumer protection laws.

Where a customer is habitually resident in the United Kingdom and we direct our commercial activities to the United Kingdom, this choice of law does not deprive the customer of the protection of mandatory UK consumer laws that would otherwise apply.

Nothing in these Terms removes or restricts any non-excludable consumer rights under applicable UK legislation.

17. Disputes and Jurisdiction

We aim to resolve customer concerns promptly and fairly.

If you have a complaint or dispute relating to an order, please contact our customer support team at:

support@easenaturals.com

We will make reasonable efforts to review and resolve the matter.

Any legal disputes will be subject to applicable rules concerning jurisdiction and consumer protection.

Nothing in these Terms prevents a consumer from bringing proceedings before a court that is available to them under mandatory applicable law.

18. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect:

• Changes in applicable law;

• Changes to our products or services;

• Technical or operational developments; or

• Other legitimate business requirements.

Updated Terms will apply to future orders from the date they become effective.

Unless otherwise permitted by law, the Terms applicable to an existing purchase contract will be those in effect when the contract was formed.

The latest version of these Terms will be available on our website.

19. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or replaced as required by applicable law, without affecting the validity of the remaining Terms.

20. Contact Information

If you have questions about these Terms and Conditions, our products or your order, please contact us:

Ease Naturals
Operated by MCOMM INTERNATIONAL d.o.o.

Ob potoku 64
1291 Škofljica
Slovenia

Company Registration Number: 9927581000
VAT Number: SI26634538
Email: support@easenaturals.com

Return Address:

MCOMM INTERNATIONAL d.o.o.
Ob pošti 25
1291 Škofljica
Slovenia